CASE STUDY #2 - Investigation for an Insurance Company

 

Challenge 
Does an insurance company need to replace a $4000 spa chair after a water pipe burst and flooded a salon? The insured insisted a brand new chair be purchased by the insurance company.

Goal of the Client

Find an expert to inspect the spa chair
The insurance company does not want to buy a new spa chair if it is not needed
Was the water deep enough to require replacing the spa chair?

Results
Do not get soaked by the policy holder. When the insurance company was being pressured by the salon owner for a new spa chair, something did not seem right. An Appliance Analysis investigation found that for less than $800, the spa chair could be repaired. Our investigation saved the insurance company over $3200.

 

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